I was listening to a trainee of mine, wait back a step:
Okay while in school for Massage therapy I am working at an IT call center. I am training a new guy…
the way the training takes place is: 1)they listen to me take the calls for a couple days,
2)I talk on the calls but they do all the computer work, 3)they do all the work and I watch to make sure they got it.
Now he has been taking the calls now and I found that I learned him a bit too much… when I started at the center
I had very little training so I had to come up a lot of answers on my own… but I taught him a ton, he has pages and
pages of notes. But with all the information I gave him I found he gets a lot of it mixed up, I mean simple things that I
had to find out and learn on my own I just told him now seem to confuse him. I found he tells customers things that relate
to a different software all together and I need to step in a lot to correct him… so frankly I think I gave him way too
much information way too fast, and it is hard for him to piece it all together.
This is where I am making a mistake I think, I don’t know…