I assume you are comparing operating systems. Comparing 'apple' who makes hardware & software, vs. Microsoft (mostly software) doesn't really make sense.
I've been using Apple/Mac for 20 years now, have also owned PCs and run both Windows & Linux machines (also used Sun WS, but not really relevant). For the *average* user (i.e. joe blow or ms secretary) Mac are actually easier to use and more reliable. Also more intuitive. This was especially true when they used the Motorola chips. Back compatibility in programs was never an issue the way it was for PCs and I could always go from PC to Mac (tho PCs never really figured this out well).
I haven't had a virus on my Macs EVER. I never had to worry about those email things going around. I let my machines run for months without shutting them down (I do for maintenance). They NEVER crash except for the odd Word or PowerPoint (Microsoft) issue.
But yes, I too think they WERE overpriced. But not anymore. Go have a look at the price of a decent MacBook. You can find one for around $1000, I think.
Most ppl who bash the Macs never owned one. Or are gamers who complain about the lack of games for Mac. Which is also true, tho not sure anymore why, their market share has gone up a lot.
They do seem to have some QC issues these days. I know ppl who have had new laptops w/screen burnout or HDs die. But they are fixed way more efficie ntly than any of the PCs I ever owned, and they had a lot more problems overall.
Just saying.