System 21:03:29
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MXHUB enters the chatroom.
MXHUB 21:05:06
Hello impmallet, my name is MXHUB, how may I help you?
yes
impmallet 21:05:27
I don't quite understand your pricing structure
For example
Say I want to switch to a 25 person server
You price it at 29.75
However, the ram stays at default 640MB is this correct?
Are you still there?
MXHUB 21:08:49
YES!
i am still here
yes
the ram stay at 640mb
impmallet 21:09:11
So, I don't understand
MXHUB 21:09:15
unless you choose more RAM under dropdown menu
impmallet 21:09:17
640mb will not support 25 players
So why are you selling 25 slot servers that cannot support that amount of players?
MXHUB 21:09:41
definitely not enough
25 players need at least 1.5gb ram
impmallet 21:10:08
Ok, so why don't you just sell a 25 slot server with 1.5gb of ram?
MXHUB 21:10:08
move your mouse over to the RAM section and choose 1.5gb
impmallet 21:10:21
But there's no place on your ordering screen that informs the buyer of that
Somone could easily purchase a 25 man server and be left with 640mb ram and a very slow server
MXHUB 21:10:40
the order did have a "RAM" option
impmallet 21:11:07
Why don't you just offer it as a bundle so there's no confusion?
MXHUB 21:11:34
our order form is keep in "flexible" mode
you can always upgrade later
definitely fine
impmallet 21:12:10
I'm sorry, I don't understand why I would order and pay for a 25 slot server and not have the ability to have 25 users logged in
It doesn't seem logical
MXHUB 21:12:34
because you did not choose the correct amount of RAM.
and we will advise you to upgrade to at least 1.5gb ram.
impmallet 21:12:50
Yes, but if that's the default option how am I to know any different?
And then you will advise me to upgrade which costs more than the advertised price
It's not very practical
So what is the real cost of a 25 player server?
MXHUB 21:15:06
If you choose from 25 player + 1.5gb ram
it will give you the exact price
shown at the order form.
impmallet 21:15:26
Can you provide that amount to me please?
MXHUB 21:16:10
$63/ mo
impmallet 21:16:52
Is there any reason you do not advertise your 25 man server at $63 / mo? Since that is the minimum ram suggested for running that size server.
MXHUB 21:17:38
please take a look at our order form.
[url]https://www.mxhub.co...gcycle=annually[/url]
We are doing business , not charity.
impmallet 21:18:00
no, I understand that
I never asked you to charge less
63 is reasonable
But why not advertise the correct price?
It's misleading and a shady business practice
MXHUB 21:19:18
What do you mean by we mis-lead?
where is the world we mis-lead our users?
in*
impmallet 21:19:45
You advertise your 25 man server at 29.75
When in reality it costs 63 dollars to own a functional 25 man server with you
MXHUB 21:20:34
you can start small
and upgrade when you need more RAM.
impmallet 21:20:51
But then...why would I not just pay for a smaller server...like a 5 or 10 slot?
And then upgrade when I needed to
MXHUB 21:22:30
you can
Like we say, this is business.
I hope we are not wasting your time.
Have you found a new host?
there is no point if you want ftp/ssh support
yet still want to go with a 25 players server
impmallet 21:23:20
Is this Jason?
I think you sent me an e-mail just a moment ago
I just thought you would want feed back from one of your customers
MXHUB 21:24:06
No.
This is Joseph.
impmallet 21:24:21
Oh ok, my mistake. Hello Joseph
I have considered other hosts, but I thought I would give you a chance to save my business
I do not NEED ssh/ftp
They would be nice to have
But not necessary
MXHUB 21:26:26
rather continue to be with us and knowing we do not meet your requirement( ftp, limited plugin, not configure plugin)
why are you still with us?
no point
impmallet 21:26:40
Are you telling me to leave your service?
MXHUB 21:26:58
No. we do not want to waste your time.
It seem to be a torture for you to stay with us
Been so unhappy with all these issues.
Make sense?
impmallet 21:27:24
Well, yes, is it not my right to voice them?
MXHUB 21:27:42
you can
impmallet 21:28:01
It's does not hurt to see if the company I'm paying can do anything to help me
MXHUB 21:28:06
just a better solution to fix unhappiness
impmallet 21:28:17
That doesn't sound like you want to offer any help though
Sure, maybe you can't change all of my complaints, no service is perfect
But I've yet to see any of your staff try
Is there anything you can do for me Joseph?
MXHUB 21:31:14
what do you want us to try?
this is part of minecraft hosting structure
we do not offer ftp/ssh
we keep important plugins 'configurable'
impmallet 21:32:05
I disagree with what you consider important
I think that the auto save plugin is very important
Also, what you consider unimportant, could be important in the eyes of your customers. For example, me.
Letting your users have access to configure their plugins does not seem like an outlandish request
MXHUB 21:34:46
your request to edit autosave is to disable broadcast
did you?
impmallet 21:35:00
I'm sorry, did I do what?
MXHUB 21:36:02
we did suggest you to open a ticket to request to have autosave make edit-able
impmallet 21:36:29
Actually, no, the representative told me that he would make sure it got done in 2 days
He never told me to submit a ticket
It has been more than 2 days and nothing was changed.
MXHUB 21:38:42
to cut short your unhappiness
Have you start searching for a new host?
impmallet 21:39:04
Joseph...it seems like you're frustrated with me
All I'm asking for is a little help
You keep telling me to go elsewhere
MXHUB 21:40:18
The thing is if you mess up your AutoSave
your players can be disconnect randomly
there is a reason we do not open up the config file
impmallet 21:40:50
Right, I understand that. Shouldn't that be my responsibility and choice though?
MXHUB 21:41:38
yes.
your choice is move to a host that allow you to edit everything
impmallet 21:43:11
That's a possibility, but you could also just allow me to edit that config and it would solve the problem
The only person it could negatively affect is me
And I'm willing to accept that
MXHUB 21:44:38
what do you want to edit?
impmallet 21:44:42
Auto save
MXHUB 21:46:14
yes
what options in the file do you want to edit?
impmallet 21:46:54
Nothing at this very moment, but should I decide I need to change a setting, I would like the ability to do so without opening a support ticket or chat each time.
I waited over an hour to get the setting changed by your staff last time
He also rebooted my server without telling me
Kicking all of my players without warning
MXHUB 21:48:14
300 You do not have access to that command. true {%NUMSAVED%} Worlds Saved 2f0ebd68-4b90-4a3a-a1ed-f145912dc392 off Players Saved true World Auto-Saving * false on Warning, AutoSave will commence soon. true World Auto-Save Complete
why not submit a ticket?
impmallet 21:49:12
I don't quite understand, how is a ticket different than speaking live with your support?
MXHUB 21:49:54
because your issue require longer attention time!
it cannot be just fix over a livechat
impmallet 21:50:06
This is the first time I'm being told this
I've been told yes by the staff in the other live chat
He said 2 days and it would be editable
No need for a ticket
MXHUB 21:51:10
our priority now is work on the new 1.7
impmallet 21:51:22
Oh I understand, I don't mean right this second
Just offer to get it done for me
That's all
No need to argue
I can wait, I'm very patient
MXHUB 21:52:06
Do you know where is our helpdesk?
you do not want to submit a ticket for issue?
impmallet 21:52:40
I mean, I can, but it's just kind of silly that you can't just tell your staff who works on the back end to make the change
Especially since I was already told that it would be done
In the future I now understand that a support ticket is a better means of support with your company.
MXHUB 21:53:44
ok.
official answer: submit a ticket if you are serious to have autosave 'edit-able'
impmallet 21:54:09
Ok, so you are not going to honor what the other staff member told me?
MXHUB 21:54:10
because we can keep track.
impmallet 21:54:20
I just want to make sure that that's clear
MXHUB 21:54:26
so, you want me to get the AUtoSave 'edit-able' over this livechat now?!
impmallet 21:54:32
No, not at all
Like I said before, just put the request in for me
If it takes 2 days, that's fine
MXHUB 21:54:52
i think you do not know where is our helpdesk is
Our helpdesk is : [url]https://www.mxhub.com/clients[/url]
impmallet 21:55:12
I know where it is, and that's very rude for you to assume that
I have submitted a ticket in the past
Do you know why I am asking you to do this Jospeh?
It's because I was already promised that it would be done
This chat shouldn't exist
That staff member should have told me to submit a ticket if that's what is necessary
MXHUB 21:58:22
hold on!
impmallet 21:58:32
Ok
Are you upset with me?
MXHUB 21:58:46
So, you still want to stay with us despite our bad customer service?
impmallet 21:59:08
Well, to be honest, I'm very patient. But I also don't mind voicing my concerns
If you were more apt to help me, then I don't really care about all the bells and whistles
But really, I keep getting push back
I don't know why, it just seems like you're frustrated and do not want to help me with anything
Is that the case?
MXHUB 22:02:10
Beside this
do you have any other requests?
impmallet 22:02:39
I do, but are you willing to help me further?
I don't want you to keep telling me to switch hosts whenever I offer a criticism or make a request
MXHUB 22:04:03
AutoSave is now 'edit-able' via control panel
impmallet 22:04:10
Thank you very much
End Chat