finally ordered my new laptop!

[anachronistic]

do you want me to call and yell at them?

sure, go ahead.. but i doubt they have a number for complaints.

wow, i am really disappointed with all this. being the co-owner of a web designing business, i can tell you folks that customers make the business. listening to your customers complaints and foreseeing change in the business to give them less reasons to complain will only build your company into a bigger, better company. not only could they have awesome products, but kickass feedback and reviews to go with it. right now i do not see anywhere on the website "apple shipping is da bomb!" or anything like that. they need some of that too and the only way they will get it is by putting up with service reviews and listening to the customers.

now i am sure they get their fair share of windows fanatics and überhaxorz who sit there and tell them that "ur stupid appelz sucks and u shud stop making" but they shouldn't completely remove their place of feedback.

[misombra]

that's why you have to be careful where your money is going.

[anachronistic]

that's why you have to be careful where your money is going.

it's ****ing apple??!?! i wouldn't expect such a high concentration of bullshit from a big company like that.

the fact that i bought it from apple, for school, with a school discount and all that, ordered two day shipping and still got ripped the **** off. that's disturbing.

[misombra]

it's ****ing apple??!?! i wouldn't expect such a high concentration of bullshit from a big company like that.

the fact that i bought it from apple, for school, with a school discount and all that, ordered two day shipping and still got ripped the **** off. that's disturbing.

um, not really. it's actually pretty typical of big companies to have a high concentration of bullshit.

[Tiay]

yeah, what sombra said. It's very hard for any big company to reply to all complaints and feedback. Which.. may be be why they have a forum on their site.

Sure you can moan about it till your head falls off! But you're not giving them a chance to explain it or change it.
And it's not like your complaint is a general "I hate you apple!", it's a specific, service related complaint that instead of bitching about you could try doing something about.. funnily enough, right below that on your site you talk of your work colleagues who bitch but then don't do anything about it themselves. Does this irony not strike you?

Anyway, face it wing, you're just pissed that you had to get one for school. I mean, that does really suck. If I put myself in your shoes, and imagine that college was making me buy some horrible dell that I DID NOT want, and if dell then messed up any tiny detail of the order in addition to me already being pissed, I'd just be angry as hell.

[anachronistic]

And it's not like your complaint is a general "I hate you apple!", it's a specific, service related complaint that instead of bitching about you could try doing something about.. funnily enough, right below that on your site you talk of your work colleagues who bitch but then don't do anything about it themselves. Does this irony not strike you?

Anyway, face it wing, you're just pissed that you had to get one for school. I mean, that does really suck. If I put myself in your shoes, and imagine that college was making me buy some horrible dell that I DID NOT want, and if dell then messed up any tiny detail of the order in addition to me already being pissed, I'd just be angry as hell.

TIAY FOR THE SECOND ****ING TIME, I FIND NO PLACE WHERE I CAN ****ING COMPLAIN OR FIND OUT WHY THIS IS ****ING HAPPENING AND IF I DID FIND A PLACE, I WOULD GLADLY ****ING DO IT.

SO GET OFF YOUR ****ING SOAP BOX AND TELL ME OF A PLACE IF YOU KNOW ONE. I DIDN'T EVEN KNOW THERE WAS A FORUM, IMAGINE THAT.

i am not just pissed that i had to buy an apple. i was thinking about getting one anyways. i was told it would ship in 2 days, but 16 days later, wondering where it was, got a notification by email that it will ship in 4 days. THAT'S why i am angry.

rofl...dude the complaint isn't gonna accomplish a damn thing anyway...your disappointment isn't gonna change the inner workings of the company, they're not gonna sue you, and there's nothing you can do about it that won't cause you more trouble than it's worth. As you say, it's ****ing Apple...they don't have a feedback option 'cause they'd get 10 trillion complaints a day, because they're huge, and people bitch more than they should. That's just a fact of life. (:

Jimmy didn't know what airsoft was, so he asked, found it off-topic and said get back on. That's also laughable, but it's perfectly understandable.

Jurupa, he said, 'why would you need a pc when you have a laptop.' I don't think your response makes sense, if I understand it correctly. And anyway, quit being a yuppie dork in Starbucks with your laptop.

man, I'm in a pissy mood today, lol

ROFL think what you want, dolt. i feel that many people are experiencing the same problem, and that it could help the problem. i googled it and i found on other forums on the net other people complain about it too. same exact feelings. it's idiots like you who don't think or don't give a flying **** about the little things that make the world stop spinning.

oh come on. *trillions* of complaints? this is bullshit. even if there were that large of a number of submitted complaints, with todays web technology you could develop a filter to categorize and select reviews for you.

i am not in the mood right now to joke so **** off with your bullshit.

[Jimmy1218]

SO did you get your laptop yet??

[anachronistic]

ofcourse you mean it 'would be' a big problem in the pile, but there is no place of feedback.

how do you improve a product without customer feedback? you get a lot of useful criticism through customer feedback that people within the company do not provide.

[anachronistic]

SO did you get your laptop yet??

they finally shipped it but i won't recieve it until thursday. so effectively, they have lied to me about the 2 day shipping, in two sense;

there was a 16 day packaging process which i find unacceptable.

the actual shipping didn't occur in the garanteed span of 2 days, but rather 6.

[anachronistic]

I refuse to believe there's no phone number on your invoice for customer or tech support, which, if you completed the transaction, you have received. It may take quite awhile to get to a person once you obtain a number, but you will eventually. Then you can lodge the complaint.

there is an invoice available on the net for my order, i printed it. no number. perhaps there is one on the actual package, but i will not recieve this until thursday.

[anachronistic]

on another note, i wouldn't be surprised if the package was damaged, and if the laptop didn't even work. apple seems to not give a **** about customers.

[Jimmy1218]

Maybe you should contact Apple customer service and speak to an agent?

[anachronistic]

Maybe you should contact Apple customer service and speak to an agent?

*smacks forehead* please read the entire thread before you post anymore in this thread. you already asked a question which was discussed already.

[anachronistic]

So...you're in communication with Apple currently, yet you can't lodge your complaint? Most people could submit a complaint were they in your situation.

no, i have no knowledge of how i could communicate with apple. i spent 2 hours ont he website looking for a number, email address, livechat, anything. my last resort will be to actually snail mail a letter to them. muahahahaha, i have their address. they can't escape that one.

apple's order confirmatino is an automated procedure.

[anachronistic]

yea. i think they should have the customer service number right on the page of your orders, in noticeable format. it's not even on there. i've scanned the entire page inside and out. i also looked on other places throughout the website.. they give you numbers for help with products (like how to use a mac) but nothing about billing questions or anything.